Configure the values Dove365 Support uses for queue intake, mailbox triage, automation routing, and dashboard calculations.
Environment variables let administrators change deployment-specific values without editing flows or code. Dove365 Support uses them to identify the default support queue, support mailbox, and other tenant-specific configuration.
The default queue is used by mailbox triage, available-to-pick dashboard logic, and queue-based intake reporting.
dove365_DefaultQueueGUID to that value.Configure Default Queue manually.The support mailbox value identifies the mailbox monitored by the intake automation. It should match the mailbox that receives customer support requests.
The mailbox should be active in Microsoft 365 and available to the connection used by the triage flow.
Both Outlook and Dataverse connection references need to be authenticated before triage can create Cases.
Use a known test message so you can confirm sender, subject, body, Case creation, and Queue Item placement.
Check the default queue GUID, confirm the Configure Default Queue flow has run, and verify the queue is active.
Check the support mailbox address, Outlook connection, Dataverse connection, and flow run history.
Confirm Queue Items point to active Dove365 Cases and that the default queue value matches the intended intake queue.
Configure intake behaviour and validate email-created Cases.
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